What exactly is ISO 17025 accreditation? Back to top
A laboratory accredited to ISO 17025 has been rigorously assessed for its adherence to an international quality management standard, and deemed capable of providing accurate and precise results from properly calibrated equipment. ISO 17025 is a laboratory standard indicating that the laboratory concerned can be trusted, not only to be accurate, but to be able to provide evidence that the requirements of the standard are being met on an ongoing basis.
What's the price of DNA Test? Back to top
Our Order DNA test page provides details of the price for your test. Each test is individually priced according to requirements based on the type of DNA test, the number of persons involved and the type of sample submitted.
What payment methods do you accept, and when do I make payment? Back to top
You should make payment when you order your test. We can accept MasterCard or Visa, and also postal order, bank draft or personal cheque. More details on payment are available from our web page payment options.
How quickly will my DNA test results come through to me? Back to top
Our quickest delivery for Paternity tests is within two working days of the laboratory receiving the samples if you take the express option and provide standard oral swab samples using our kit. Otherwise, standard samples will take up to five to seven working days. Non-standard nail clippings, hair or cigarette butts will also take from five to seven working days after we receive the samples. Obviously the timeframes will be longer if we need to re-test a particular due to failure to obtain DNA during the first extraction.
How is DNA used to prove paternity? Back to top
A paternity test involves a comparison of the DNA of the child with that of the alleged father. Because the DNA profile of the child is a combination of that of the biological father and mother, then a comparison of the alleged father's DNA with the child's can prove whether or not the subject is the biological father of the child. Our DNA Sample Collection Guide explains how to take the samples and send them back to the laboratory for testing.
Is the paternity test accurate? Back to top
The paternity test used by easyDNA gives an accurate determination of paternity. We use 16 genetic markers, which renders our test 100 times more accurate than required by a court. What this means is that our tests are 99.99% accurate.
Can I have paternity test carried out without needing the mother to be tested too? Back to top
Certainly: there is no need for the DNA of the mother to be involved in the test, although if it was available the results would be stronger than without it.
I have nosy neighbours - How discreetly is the paternity test kit delivered? Back to top
Very discreetly! The DNA testing kit will posted to you in an unmarked envelope and nobody will know what is inside it. You will also be provided with a plain envelope to use for returning the samples.
Can separate kits be sent to different addresses? Back to top
We can send kits to different individuals residing at different addresses. We can also do so to different countries: we frequently have to send kits to people that live in different continents. We have a large number of offices in a number of different countries around the world, and ship the DNA collection kits to our nearest office which will then send it on the individual. We will have to make an extra charge for the second kit that will vary according to its destination.
We provide each kit with a unique tracking code so that we can follow it through the delivery and testing system. We will start testing only when all samples recorded have been received by the laboratory, and individual samples will not be tested separately unless the case requires it. We highly recommend that contact us at email@example.com to make sure everything can be organized according to your needs prior to placing your order.
Are my DNA Test results suitable for use in court? Back to top
A DNA Relationship test cannot be used as evidence in court unless you have purchased a Court Admissible or legal DNA test. This test requires each of the subjects to prove their identity to a third party appointed to collect and verify the samples (refer to ‘Chain of Custody’ question below). Otherwise, your DNA test is referred to as being a 'peace of mind' or 'curiosity' paternity test, and not legally admissible. However, the test themselves are identical to and just as accurate as those used during the legal testing procedure..
What is meant by the Chain of Custody procedure? Back to top
"Chain of custody" refers to the proper management or control of the DNA samples throughout the testing process. First, it requires a neutral third party to verify the identity of the individuals being tested and collect their DNA samples. Following that, the DNA samples and appropriate paperwork (including signed copies of identification papers) need to be delivered to the testing location ensuring that they have not been tampered with. Finally, the DNA laboratory performing the test needs to ensure they handle the DNA samples and paperwork correctly by tracking and documenting the DNA samples throughout all of the testing process. If the procedures are followed correctly, this will allow the laboratory to issue notarized test results that can be stand up in court.
In contrast, in the at-home or curiosity DNA tests, the samples are taken by the clients themselves and therefore there is no independent verification of the DNA samples. Hence the laboratory is not able to confirm the identity of the individuals doing the test.
What difference is there between a paternity test and a maternity DNA test? Back to top
There is no difference between the two. The tests are processed and presented in the same way, only that the alleged mother's sample will be sent to the laboratory rather than that of the alleged father. The price charged by easyDNA is the same for each.
How long do you normally retain the DNA samples? Back to top
We archive the samples involved in Court Admissible DNA tests for six months as part of the service you have paid for. Samples tested for 'peace of mind' are destroyed immediately after you have been sent the results, but we can keep these for six months also if you wish. There will be an extra charge for this, so let us know if you want to take advantage of this service when you place your order.
What form will the DNA paternity test result take, and does it take much interpretation? Back to top
We show you what to expect in your DNA paternity and maternity test report on our web page through sample DNA testing results along with advice on how to interpret the results along with a lot more other information on what the results mean.
Is the credit card information I give you secure? Back to top
All of the information you give us with your order is secure and protected by means of 128-bit SSL (Secure Sockets Layer) encryption software, the highest level of security possible for online credit card transactions. Our encryption certificate is displayed on our order page.
We do not see anything but the last 4 numbers of your card, which we reveal when processing an order, and the encryption ensures totally secure transmission and reception of your card number to your card company for processing. Human eyes are never involved, and cannot be due to the encryption used. easyDNA does not retain any credit card information, and you will have to re-enter your card details if you reorder or make an additional payment.
What type of samples is suitable for DNA Analysis? Back to top
We can extract DNA from any form of body fluid or body tissue. Examples include blood, saliva, semen, hair, nails and so on. Samples can be extracted from any articles that have DNA on them such as cigarette butts, chewing gum, sanitary towels, handkerchiefs, tissues and so on. Our DNA forensic testing page provides examples of acceptable samples and a price list for testing non-standard samples.
Are samples of hair OK? Back to top
Yes, particularly if it a fresh hair sample newly pulled from the head are ideal for hair DNA testing. The best results are achieved if the sample of hair has a follicle (root) attached. The better the condition of the hair sample, the better the results achieved from it. If you are sending us hair samples, five samples taken from the head with the roots attached are best. Hair without the follicles such as cut hair cannot be used unless you are ordering an MtDNA test.
What if the alleged father is refusing to provide a DNA sample, but a relative is willing to do so? Back to top
Paternity testing can be carried out if a relative is willing to be tested in place of the alleged father such as for example a sibling DNA test - and if the mother can be tested as well then the strength of the result will be markedly improved. Our DNA Relationship Testing section will give you more information on what is possible with relationship testing.
For what length of time do DNA samples last? Back to top
DNA samples extracted from saliva can be stored for many years. For best results the sample should be stored properly, and buccal swabs from inside the cheek, for example, should be allowed to dry out naturally before being stored in an envelope for future use in DNA testing.